Q11 Terms & Conditions — Please Read Before Use

1 General Terms & Conditions

By accessing or using the q11 platform, you acknowledge that you have read, understood, and fully accepted these Terms & Conditions. If you do not agree with any part of these terms, please stop using the platform.

Q11 reserves the right to update these Terms & Conditions at any time without prior notice. Changes take effect as soon as they are published on the website. Members are advised to review this page regularly.

These terms are written in Bengali and apply to members in Bangladesh. In case of any ambiguity, the English version shall be considered final.

2 Account Registration & Eligibility

The following requirements must be met to open an account on q11:

• You must be at least 18 years of age.
• You must provide accurate and truthful information at the time of registration.
• Each individual may open only one account. If multiple accounts are found under the same identity, all will be suspended.
• Your account password must be kept strictly confidential and must not be shared with any third party.
• Selling, transferring, or lending your account to another person is strictly prohibited.

Q11 may request additional documents for KYC verification at any time. Refusal to provide the required documents may result in temporary or permanent account suspension.

3 Deposit & Payment Policy

Deposits on q11 can be made via bKash, Nagad, Rocket, and Upay. All deposits are processed in Bangladeshi Taka (BDT).

• The minimum deposit amount is stated on the platform.
• Once a deposit is confirmed, it will be credited to your account instantly.
• Deposits must be sent from your own personal account. Third-party transfers are not permitted.
• If a deposit fails for any reason, please contact our support team.

4 Withdrawal Policy

The following conditions apply when withdrawing from q11:

• Completing KYC verification is mandatory before making a withdrawal.
• Withdrawals can only be made to the same mobile banking number used for the deposit.
• Minimum and maximum withdrawal limits are specified on the platform.
• Standard withdrawals may take between 1 and 24 hours to process.
• Faster withdrawals are available for VIP members.
• In cases of suspicious activity, q11 reserves the right to hold withdrawals and conduct an investigation.

For a detailed withdrawal guide, visit our Withdrawal Page View.

5 Bonus & Promotion Terms

The following general terms apply to all bonuses and promotional offers on q11:

• Each bonus comes with its own wagering (rollover) requirements. Please read them before accepting any bonus.
• The same member may not claim a promotion more than once.
• Bonus balances cannot be withdrawn directly; bonus funds remain locked until wagering requirements are met.
• Q11 reserves the right to modify or cancel any bonus or promotion at any time.
• If bonus abuse is detected, the relevant funds will be deducted from the account and the account may be suspended.

6 Gaming Rules & Regulations

Q11 offers Sports Betting, Live Casino, Bingo, Fish Games, and more. Each game has its own rules. General gaming rules:

• All game outcomes are determined by certified RNG (Random Number Generator) technology.
• Betting limits are set individually for each game.
• If disconnected during a live game, the last confirmed bet will be considered valid.
• If a game is interrupted due to a technical error, the bet may be voided or refunded.
• Any dispute over a game result must be raised with support within 72 hours.

7 Prohibited Activities

The following activities are strictly prohibited on the q11 platform and are subject to penalties:

• Multi-Accounting: Operating multiple accounts under the same person's name.
• Collusion: Multiple players colluding together to manipulate outcomes against others.
• Bot Usage: Playing games using automated software or bots.
• Money Laundering: Using the platform for money laundering.
• Fraud: Any form of fraud or attempt to hack the system.
• Bonus Abuse: Artificially operating an account solely for the purpose of obtaining bonuses.

If such activity is detected, q11 reserves the right to immediately close the account and forfeit the balance. Legal action may be taken if necessary.

8 Responsible Gaming

Q11 is committed to responsible gaming. We want our members to enjoy gaming as a form of entertainment, not as a source of addiction.

• Members can set their own daily, weekly, or monthly deposit limits.
• A Cooling-off period or Self-exclusion can be activated if needed.
• If a family member submits a request, restrictions may be applied to the member's account.

To learn more about responsible gaming, visit our Responsible Gaming Page View.

9 Privacy & Data Protection

Q11 is committed to protecting your personal information. We use SSL encryption and the latest security measures to keep your data safe.

• Your information will never be sold to third parties.
• Your information will not be disclosed except as required by regulatory authorities or legal proceedings.
• Even after account closure, data may be retained for a specified period for legal purposes.

For more information, visit our Privacy Policy Read.

10 Account Closure & Suspension

Q11 may close or suspend an account under the following circumstances:

• Violation of the Terms & Conditions.
• Registering with false information.
• If KYC verification fails or documents are refused to be submitted.
• An inactive account fee may apply if your account remains dormant for an extended period (more than 12 months).

Members may also request account closure at any time through support.

11 Limitation of Liability

Q11 is not liable for the following:

• If a game is interrupted due to loss of internet connection.
• Delays or errors caused by third-party payment services.
• If account information is compromised due to the member's own negligence.
• Unexpected technical issues or force majeure situations.

Under any circumstances, q11's maximum liability is limited to the value of that specific transaction.

12 Dispute Resolution

If you disagree with a decision made by q11:

• Please contact our 24/7 live chat support first.
• If the matter is not resolved through support, please submit a formal complaint via email.
• Unresolved disputes will be referred to an international gaming arbitration board for a final decision.
• Complaints must be submitted within 30 days of the incident.