You have the right to know how your personal information is collected, used, and protected on the q11 platform. Read this Privacy Policy to stay informed.
Please Note: By using q11, you agree to this Privacy Policy. Any changes will be communicated on this page.
Security: We never sell your information or share it with unauthorized third parties.
Key highlights of our Privacy Policy at a glance
All your data is protected with 256-bit SSL encryption. Security is ensured at every stage of data transmission.
Your name, phone number, and payment details are never sold or shared without authorization. That is our core commitment.
The KYC identity verification process is fully secure. Your documents are used solely for verification purposes.
We use only essential cookies. You can manage your cookie preferences at any time through your browser settings.
Personal information is securely deleted after the defined retention period unless a legal obligation requires otherwise. You may also request deletion at any time.
You have the right to view, correct, or request deletion of your information at any time. Simply contact our support team.
We collect various types of information when you register and use q11. This is done solely to provide you with a better experience.
We never collect your full payment card number or bank account password.
Q11 uses your information only for specific, legitimate purposes. Here is a detailed breakdown:
| Purpose | Usage Data |
|---|---|
| Account registration and verification | Name, mobile number, email, date of birth |
| Payment Processing | Mobile Banking Number & Transaction Records |
| KYC Identity Verification | NID/Passport, photo, address |
| Customer Support | Account information, transaction history |
| Fraud Prevention | IP, device information, activity logs |
| Bonuses & Promotions | Gaming history, preferences |
We also analyze your information to improve the platform, but all data used for this purpose is fully anonymized.
Q11 does not sell your personal information to third parties. However, your data may be shared in certain circumstances:
Prohibited: Your data is never sold or transferred to advertising agencies, data brokers, or unauthorized third parties.
Q11 uses cookies on its website and app to manage sessions and improve the overall user experience.
You can disable non-essential cookies at any time through your browser settings. Note that doing so may limit certain features.
We do not install any third-party tracking cookies without your consent.
Q11 applies industry-standard security measures to keep your data protected:
Remember — never share your account password with anyone. This is the single most important step you can take to protect your account.
Q11 does not retain data longer than necessary. Our general data retention policy is as follows:
You may request that your data be deleted. However, certain information may be legally required to be retained, in which case we will inform you in detail.
As a q11 member, you have the following rights over your personal information:
To exercise any of these rights, contact our support team. We will respond within 30 business days.
The q11 platform is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18.
To learn more about responsible gaming, visit our Responsible Gaming Page here.
Q11 may be connected to payment gateways and verification services. These third parties maintain their own privacy policies.
We work exclusively with trusted and verified third parties, and regularly review their security standards.
Q11 may update this Privacy Policy when necessary. In the event of changes:
We recommend visiting this page regularly to stay up to date.
For any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us:
Our support team is available 24 hours a day, 7 days a week.
Your data is fully protected on q11. Register now and join Bangladesh's most trusted gaming platform.